What our guests say

Our customer satisfaction index

86%
Based on 6 434 evaluations on 17 Portals

Evaluation criteria

Overall assessment
4.07
Location
4.73
Rooms
4.25
Cleanliness
4.51

5.00
eccellente
Price-performance ratio
5.00
Service
5.00
Breakfast
5.00
Location
5.00
Cleanliness
5.00
Rooms
5.00

5.00
Das Alexander Plaza ist ein Hotel mit stilvollem Ambiente in zentraler Lage. Das Personal ist sehr freundlich und selbst bei ungewöhnlichen Problemen immer hilfsbereit. Das Frühstücksbuffet ist sehr gut und ermöglicht so eine guten STart in den TAg. Selbst das Arbeiten am Abend macht fasst Spass.
Price-performance ratio
5.00
Service
5.00
Breakfast
5.00
Location
5.00
in direkter Nähe zur Konzernzentrale der PSI Software AG
Cleanliness
5.00
Rooms
5.00

4.67
we enjoyed our stay in your hotel. The room was located in the sixth floor so that the ceiling was a littile bit low in part of the room. Breakfast was good as well as the service of the stuff, but wi fi in the room was poor. Looking foreward to visit your hotel again, Yuval
Price-performance ratio
4.00
Service
5.00
Breakfast
5.00
Location
5.00
Cleanliness
5.00
Rooms
4.00

4.00
Gut
Price-performance ratio
3.00
Service
5.00
Breakfast
4.00
Location
4.00
Cleanliness
4.00
Rooms
4.00

4.67
Die Lage mitten im Zentrum und die Ruhe in der Nacht sprechen fĂĽr einen Aufenthalt in ihrem Haus. immer wieder!
Price-performance ratio
4.00
Service
5.00
Breakfast
4.00
Location
5.00
Cleanliness
5.00
Rooms
5.00

4.60
This is my second stay. Just as last time, very friendly staff, good rooms and very good location. Bur the breakfast is a bit pricey. Last time I had breakfast included and it was lovely. But €16 is a bit much. But still, I would recommend it to my friends and next time I will go to Berlin, this will be the hotell of my choice.
Price-performance ratio
4.00
Service
5.00
Really, they are always nice and helpful! When the nightstaff takes some time to speak with you when you come back late at night, awsome!!
Breakfast
Location
5.00
Excellent location!!
Cleanliness
5.00
Rooms
4.00

4.40
Very likely. We will repeat
Price-performance ratio
4.00
Service
4.00
Breakfast
Location
5.00
Cleanliness
4.00
Rooms
5.00

4.67
Gut
Price-performance ratio
5.00
Service
5.00
Breakfast
5.00
Location
5.00
Cleanliness
4.00
Rooms
4.00

5.00
I will come back next year to Berlin and hope to find a room at your hotel! One thing in the questionnaire: what is the difference between private and business? This doesn't apply to me but i cannot skip it because i cannot submit and i do not have other choice, like BOTH
Price-performance ratio
5.00
Service
5.00
Breakfast
5.00
Location
5.00
Cleanliness
5.00
Rooms
5.00

2.83
50 and 50. It was a shame to get robbed in the hotel by the housekeeper but after all the hotel was nice with me
Price-performance ratio
3.00
Service
3.00
Breakfast
4.00
Location
4.00
Cleanliness
1.00
Rooms
2.00

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