What our guests say

Our customer satisfaction index

86%
Based on 7 174 evaluations on 17 Portals

Evaluation criteria

Overall assessment
4.09
Location
4.76
Rooms
4.26
Cleanliness
4.50

4.17
Overall experience was nice...second time to Germany, first time to Berlin
Price-performance ratio
4.00
Fair price for the area
Service
5.00
People at the front desk helped us by pointing our way...were friendly
Breakfast
Location
5.00
Close to tourist sites and restaurants
Cleanliness
4.00
Rooms were kept nice...even with remodeling going on clean downstairs
Rooms
4.00
Big enough to move around and house keeping was good

3.33
Great hotel. The room has a lot of potential yet for a twin room did not meet the requirements I expected. I hoped that the beds would be apart, yet two singles were pushed together which defeated the purpose of a twin room. The hotel staff were very helpful and kind. Very knowledgeable and friendly.
Price-performance ratio
4.00
Service
4.00
Breakfast
Location
3.00
Cleanliness
4.00
Rooms
3.00
Twin room the beds were next to each other. Perhaps moving the beds further apart would suit a twin room needs.

3.86
ENJOYABLE BUT A LOT OF CHNAGES!
Price-performance ratio
3.00
SPARKLING WINE!, QUICKER REFRESHING DISHES - CONSTANTLY PICKING UP WARM PLATES THAT HAD JUST BEEN WASHED IRRITTAING
Service
3.00
NEW PERSON WE HAVE BEENCOMING FOR ABOUT 16 YRS.......
Breakfast
4.00
Location
5.00
nr Mjuseum Island and between 2 mtro stations and on 100 and 200 and TXL BUS ROUTE
Cleanliness
3.00
BUTSOAP THING ON WALL A NIGHGTMARE MY HANDS TOO WEAK TO WOKR IT AND YOUJAVE CHANGED EH SHAMPOO ETC TO A MUCH LESS GOOD ONE
Rooms
4.00
DUVETS AND SWIFI

4.78
Sehr angenehme und freundliche Atmosphäre!!
Price-performance ratio
5.00
Service
5.00
Breakfast
5.00
Location
5.00
Sehr zentral gelegen.
Cleanliness
4.00
Rooms
4.00
Angenehm, groß und gut ausgestattet.

4.86
excellent, just one comment: hotel should not charge to use the Gym
Price-performance ratio
4.00
Service
5.00
Breakfast
5.00
Location
5.00
close to train station
Cleanliness
5.00
Rooms
5.00
nice and modern

4.17
Das Hotel hat uns gut gefallen, die Lage war sehr gut.
Price-performance ratio
4.00
Service
4.00
Breakfast
4.00
Location
5.00
Cleanliness
4.00
Rooms
4.00

2.80
Terrible noise due to renovations. We were woken at 6 am by the delivery of the skip bin. We were not advised that renovations would be occurring during our stay.
Price-performance ratio
3.00
Service
1.00
Breakfast
Location
4.00
Cleanliness
4.00
Rooms
2.00

4.50
Lage sehr gut das alles schnell erreichbar. Sehr kinderfreundlich
Price-performance ratio
5.00
Service
4.00
Dich die Baufase aber sehr freundlich
Breakfast
5.00
Location
4.00
Nähe zum Sealife
Cleanliness
5.00
Leichte Mängel in der Dusche
Rooms
4.00
Größe

4.57
Excellent hotel in quiet good location for easy access to main tourist places. Best aspect is superb helpful and prompt service by some of the reception staff. Fabulous breakfast with lots of choice in lovely gazebo setting. Good value for money.
Price-performance ratio
5.00
Very good deal. Sad that the breakfast price has risen quite a bit from last year
Service
4.00
Some superb staff especially Ralf and Juergen but multiple problems with booking Reichstag lunch and errors in my email address compounded by poor written English in emails presumably by reception at night Australian time
Breakfast
5.00
Location
5.00
Very close to easy good transport and located in very interesting historical area
Cleanliness
4.00
Good clean room every day. Would have preferred sheets that joined together!
Rooms
4.00
Refurbished bathroom, large comfortable bedroom. But TV stations all in German and battery flat in remote control. Also I would have liked tea and coffee making facilities ( your staff kindly lent me a jug and glass however!)

4.33
Haven't received complementary bottle of mineral water as was promised during the booking.
Price-performance ratio
3.00
Service
5.00
Breakfast
Location
4.00
Cleanliness
5.00
Rooms
4.00

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