What our guests say

Our customer satisfaction index

85%
Based on 8 291 evaluations on 17 Portals

4.57
Excellent hotel in quiet good location for easy access to main tourist places. Best aspect is superb helpful and prompt service by some of the reception staff. Fabulous breakfast with lots of choice in lovely gazebo setting. Good value for money.
Price-performance ratio
5.00
Very good deal. Sad that the breakfast price has risen quite a bit from last year
Service
4.00
Some superb staff especially Ralf and Juergen but multiple problems with booking Reichstag lunch and errors in my email address compounded by poor written English in emails presumably by reception at night Australian time
Breakfast
5.00
Location
5.00
Very close to easy good transport and located in very interesting historical area
Cleanliness
4.00
Good clean room every day. Would have preferred sheets that joined together!
Rooms
4.00
Refurbished bathroom, large comfortable bedroom. But TV stations all in German and battery flat in remote control. Also I would have liked tea and coffee making facilities ( your staff kindly lent me a jug and glass however!)

4.33
Haven't received complementary bottle of mineral water as was promised during the booking.
Price-performance ratio
3.00
Service
5.00
Breakfast
Location
4.00
Cleanliness
5.00
Rooms
4.00

3.88
Wir könnten uns durchaus vorstellen nochmals das Hotel zu besuchen, würden uns dann aber wünschen, dass der Frühstücksraum angenehm temperiert ist und nicht an das Innereeines Kühlschranks erinnert. Desweiteren würden wir uns etwas mehr Sauberkeit auf den wünschen.
Price-performance ratio
3.00
An machen Tagen etwas zu teuer
Service
5.00
Super zuvorkommend , stets freundlich und hilfsbereit.
Breakfast
4.00
Location
5.00
Viele Sehenswürdigkeiten fussläufig erreichbar
Cleanliness
2.00
Der Zimmerservice war wenig motiviert, staubgesaugt wurde nur auf ausdrücklichen Wunsch. Bettwäsche wurde 14 Tage nicht gwechselt!
Rooms
3.00
Das Badezimmer ist in die Jahre gekommen und zu klein.Der Teppichboden im Zimmer war sehr fleckig.

4.14
OK but rebuilding and bad smell was a minus. I will come back though
Price-performance ratio
4.00
Service
2.00
Rebuilding was ongoing, no sign or message why this was or how long it would take to fix or why it was done.
Breakfast
4.00
Location
5.00
Close to event and to center
Cleanliness
5.00
Rooms
4.00
the drain in the bathtub emptied regularly through vaccum induced in the drainage, this caused a bad smell in the bathroom. Suggest you fix this.

5.00
Had a very nice stay. Price was reasonable, location was great, staff was very helpful and breakfast was very good. We would stay there again.
Price-performance ratio
5.00
Service
5.00
Breakfast
5.00
Location
5.00
Cleanliness
5.00
Rooms
5.00

3.17
My overall experience was not great. First, as mentioned previously, the hotel gave the marathon rate to other people in my group. At first, they said they would give me the rate also, but then said the rate was no longer available. I asked a few times, but the hotel said no. Then, when I checked in, they added the extra day in my reservation. The room I was given was also not great. Due to the low ceiling, I could not use half the space.
Price-performance ratio
4.00
The rate was good given the marathon.
Service
2.00
Other people in my group were able to get the marathon rate for one of the nights, but the front desk/reservation manager refused to give me the marathon rate. However, when I got to the hotel, my reservation included the extra day without getting my approval.
Breakfast
Location
4.00
Location is convenient for food, public transportation, and there is a market close by.
Cleanliness
4.00
Overall, the room was clean.
Rooms
2.00
The room I was given was on the six floor, and with the slanted ceiling, I could not use half of the room.

4.17
Not bad!
Price-performance ratio
3.00
Service
4.00
Not bad at all
Breakfast
Location
5.00
It is near to the train station and walking distance to much amenities!
Cleanliness
4.00
Yes not bad
Rooms
4.00
But please do have a kettle available for hot water!

3.80
Overall, we had great experience. The hotel is in a very convenient location and the breakfast was outstanding. All the staff were very nice including dinning staff and the front desk. I would definitely choose your hotel again if I ever visit Berlin.
Price-performance ratio
3.00
We have asked for 3 extra days but it was refused or at much higher price. So we went to Airbnb. I thought it was not fair since I was the first one to register for your hotel and all my friends, 3 rooms total made reservation with your hotel because of me! It was very frustrating to communicate with the hotel.
Service
5.00
The Front desk folks were wonderful and very nice
Breakfast
Location
5.00
Cleanliness
3.00
The sinks and the shower could use a good cleaning.
Rooms
3.00

4.83
Excellente hotel with one of the best included breakfasts of my life.
Price-performance ratio
4.00
Service
5.00
Great nice people.
Breakfast
Location
5.00
Alexander Platz is the best area of town to stay. specially if you only have a couple of days.
Cleanliness
5.00
Rooms
5.00

4.86
Very pleased with our stay
Price-performance ratio
4.00
Content
Service
5.00
Really helpful staff with queries about the area and what to do. Efficient check in and out
Breakfast
5.00
High quality and good variety
Location
5.00
Convenience to public transport shopping area and restaurants
Cleanliness
5.00
Cleaned daily
Rooms
5.00
Spacious, modern clean

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