What our guests say

Our customer satisfaction index

85%
Based on 8 215 evaluations on 17 Portals

5.00
Very comfortable hotel in a great location!
Price-performance ratio
5.00
Service
5.00
Breakfast
Location
5.00
Cleanliness
5.00
Rooms
5.00

4.00
We really only used the hotel for sleeping, so for that it was adequate. It was on a quiet side street. The facility was quite secure.
Price-performance ratio
3.00
Initially, the price was fine, but our extended stay was over the marathon weekend, and the price/night over-doubled. Granted, we were paying for the convenience, but it would have been nice if they would have included breakfast.
Service
5.00
Upon check-in, the staff was very helpful. Also, as we needed to extend our stay, I was in contact with the front desk both by email and international calls; they staff was extremely helpful and professional.
Breakfast
Location
5.00
Transportation services (U-bahn, train, and bus stops) are all within 1-2 blocks. A variety of restaurants can be found a block away in Hackescher Markt. Additionally, it is just a few blocks away from the Spree where several river cruises can be booked. Lastly, it is just a few blocks walk to the east to the Fernsehturm (TV tower) and then a short walk over the Spree to Museum Island.
Cleanliness
4.00
Rooms
3.00

4.80
Very good.
Price-performance ratio
4.00
Service
5.00
Breakfast
Location
5.00
Cleanliness
5.00
Rooms
5.00

3.71
Overall, we enjoyed our stay at the Alexander. It meet all of our needs, and then some. We would stay here again. Just not the breakfast.
Price-performance ratio
4.00
Based on the location the price was fair and the parking fee was reasonable compared to other places.
Service
3.00
It seemed like maybe the hotel was under a remodel. The reception area was behind a large post and was not apparent right away. The hotel did not provide us with a tourist map of the area. The staff however was very friendly and helped us with parking in the underground lot.
Breakfast
1.00
Overall we felt for the price of the breakfast it was very underwhelming and not worth it. We went out for breakfast the rest of the time.
Location
5.00
It was close to all of the transit systems including hop on and off stop. Centrally located within walking distance to museum island. Lots of food options with walking distance as well.
Cleanliness
5.00
It was very clean.
Rooms
4.00
Spacious with lots of natural light. There were a lot of noise from outside because we couldn't figure out how to close the window at the top. However, once we did the room was quiet.

4.17
very large room good location and resonable price
Price-performance ratio
4.00
Service
4.00
Breakfast
Location
5.00
Cleanliness
4.00
Rooms
5.00

4.83
No complaints! Clean, friendly, good quality, great location. I would definitely stay again.
Price-performance ratio
5.00
was well worth the price
Service
5.00
Breakfast
Location
5.00
Close to everything and set back enough off the main road to be quiet.
Cleanliness
5.00
Rooms
5.00

4.00
Es ist alt und verwohnt. 4 Sterne sind daher nicht berechtigt. 3max
Price-performance ratio
3.00
Service
4.00
Breakfast
Location
5.00
Cleanliness
5.00
Rooms
3.00
Renovieren!

4.00
So-so.
Price-performance ratio
4.00
Service
5.00
Accommodating, considerate, courteous.
Breakfast
4.00
Location
5.00
Close to train. But not too close to hear noise.
Cleanliness
3.00
Rooms
3.00
Could be cleaner. The window drape was old. Not soundproof. I could not sleep with noise of people shouting all night, probably from the park across the street by the japanese restaurant. A

3.86
Zeitgemäß
Price-performance ratio
2.00
War leider Marathon Zeit und somit zu teuer
Service
4.00
Breakfast
4.00
Location
5.00
Mitten im Leben
Cleanliness
4.00
Rooms
4.00

4.67
Gut
Price-performance ratio
4.00
Service
5.00
Breakfast
4.00
Location
5.00
Cleanliness
5.00
Rooms
5.00

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