Dealing with our customers and prospects is a matter of trust. Your trust has a very high value and therefore the importance and obligation to carefully deal with your data and protect them from abuse for us. So you and feel safe and comfortable when visiting our website , we take the protection of your personal data and their confidentiality very seriously.
With this privacy statement, we would like therefore to inform you when we save what data and how we use it - naturally in compliance with applicable German legislation . Privacy in the hotel group Classik Hotel Collection is inspired by specifically based on the current Federal Data Protection Act ( BDSG). For Internet use , we base the protection of your personal data to the German Telemedia Act ( TMG) of the Federal Republic of Germany.
Collection and processing of personal data
You can visit our websites without telling us who you are. Each time a user accesses a page from the offer of the hotel group Classik Hotel Collection , and every time a file record of this process are stored in a log file. These data are not personal , so we can not determine which users have called up what data .
More specifically stored with each request, the following data :
- Name of the file
- Date and time of access
- Amount of data transferred
- Indication whether download was successful
- Description of the type of web browser used
We do not store the IP address of the computer from which the request was sent. No personal user profiles can not be formed. The stored data is used for statistical purposes only.
Under the statutory provisions we collect and process when booking and during the stay in the hotel inventory data , which are necessary for mutual , correct performance.
* First and Last Name
* Address , street and city
* Date of birth
* Telephone numbers and / or E -mail addresses
* Data on the handling of payments (bank details)
* Data on service performance
Collect personal data , process or use by you , moreover, only if you provide it voluntarily available and moreover, it is legitimate or that you have given your consent . This typically happens when you are online with us a contract (booking ) or an inquiry to us. ( Booking inquiry or emails).
In the event that we want to process and use your personal data for other purposes, and this is no legal permission , we will obtain your consent for this one . Such consent can be obtained from us electronically. In this way we make you aware if necessary as part of our service.
The consent can be revoked at any time for the future of course . Send To do this, an e- mail to
Legal basis for the processing of personal data
Insofar as we obtain the consent of the data subject for processing personal data, Art. 6(1)(a) GDPR applies as the legal basis. For the processing of personal data necessary for the performance of a contract to which the data subject is party, Art. 6(1)(b) GDPR applies as the legal basis. This also applies to processing operations that are necessary for the performance of precontractual measures. Insofar as the processing of personal data is necessary to fulfil a legal obligation (statutory provisions) to which our company is subject (e.g. federal reporting laws), Art. 6(1)(c) GDPR applies as the legal basis. If processing is necessary to safeguard a legitimate interest of our company or a third party and if the interests, fundamental rights, and freedoms of the data subject do not outweigh said interest, Art. 6(1)(f) GDPR applies as the legal basis for processing.
Use the data collected
When you do provide us with personal data , we use only the communicated or agreed purposes and thus primarily for fulfillment of the contract concluded with you , to respond to your inquiry and to send you information about special offers of our house.
If you use our services to complete, only data is usually collected , we need to provide the service . If we ask you for further information, this information is voluntary . The processing of personal data in order to provide the requested service and to protect the legitimate business interests.
Consulting, advertising and market research
For advice and advertising from corporate customers , we collect and use additional contact person , telephone number and postal address. We use this contact information for its own purposes and for tailoring our own sales activities. The use may be revoked by e- mail at any time in writing , by telephone or.
If personal data to third parties?
The transmission or disclosure of your personal information is due to central functionalities. Thus, your personal data will be stored for a booking from our website on the server of a service provider. This is done in compliance with all data protection and data security-related aspects.
If you make any of our websites to book online for the Hotel Alexander Plaza, Hotel Hackescher Markt, Landhotel Martinshof and Classik Hotel Magdeburg, so this is done through the online reservation system OnePageBooking the company HotelNetSolutions GmbH.
All booking information that you enter is encrypted.
For the purpose of reading the hotel by hotel guests and quality management, we have built on our own web sites , the Hotel Valuation Software Customer Alliance the company CA Customer Alliance GmbH. Former guests can leave an anonymous review for our hotel after check-out. To this end, we would like to send you an e -mail within 14 days of departure , to ask you to submit a hotel review. You always have the right to object to the use or not to carry out the scores . CA Customer Alliance GmbH is committed to a privacy-friendly handling of your data transmitted. It shall take all technical and organizational measures to protect your data.
Your information will not be sold, rented or made available in any way to third parties . Transfers of personal data to state institutions and authorities only within the scope of mandatory national legislation.
To measure our conversion rates, our website uses the visitor activity pixel of Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”).
This tool allows the tracking of page visitors after they have been linked to the website of the provider after clicking on a Facebook ad. This makes it possible to analyse the effectiveness of Facebook ads for statistical and market research purposes and to optimize future advertising campaigns. For us as the operators of this website, the collected data is anonymous. We are not in a position to arrive at any conclusions as to the identity of users. However, Facebook archives the information and processes it, so that it is possible to make a connection to the respective user profile and Facebook is in a position to use the data for its own promotional purposes in compliance with the Facebook Data Usage Policy. This enables Facebook to display ads on Facebook pages as well as in locations outside of Facebook. We as the operator of this website have no control over the use of such data. The use of Facebook Pixel is based on Art. 6 Sect. 1 lit. f GDPR. The operator of the website has a legitimate interest in effective advertising campaigns, which also include social media.
Web page optimization
This website uses Google Analytics, a web analytics service provided by Google Inc. (" Google").
Google Analytics uses "cookies ", text files that are stored on your computer, to help analyze how users use the website . The information generated by the cookie about your use of this website are usually transferred to a server of Google in the USA and stored there. In the case of activation of the IP anonymization on this website, your IP address will be truncated within Member states of the European Union or other parties to the Agreement on the European Economic Area.
Only in exceptional cases is the complete IP address transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website Google will use this information to evaluate your use of the website , compiling reports on website activity and providing other with website and internet related services to the website operator.
The current link is ** [ tools.google.com / dlpage / gaoptout ] ( http://tools.google.com/dlpage/gaoptout ) **
Our pages integrate plugins of the social network Facebook, 1601 South California Avenue , Palo Alto, CA 94304, USA are integrated. The Facebook plugin, you agree to the Facebook logo or the "Like - Button" (" Like") on our side. You can find an overview of Facebook -plugins here: developers.facebook.com / docs / plugins.
When you visit our pages, the plugin establishes a connection between your browser and the Facebook server is established . Facebook thereby obtains the information that you have with your IP Address for visiting our website . If you click on the Facebook " Like" button while you are logged into your Facebook account , you can link the content of our pages on your Facebook profile. Thereby Facebook can correlate your visit of our site with your user account.
We point out that we as providers of the sites no knowledge of the content of the transmitted data and use them through Facebook.
For more information, please refer to the privacy statement of facebook under de-de.facebook.com/policy.php If you do not wish that Facebook can assign to visit our pages to your Facebook - account, please log out of your Facebook account from.
Online booking via the website
On our website, there is the option to book hotel rooms and arrangements. If a user makes use of this option, the data entered in the input screen will be transmitted to us and stored. These data are: first name, family name, e-mail address, telephone, address, number of travellers, estimated time of arrival, requests, payment data (credit card), date, time.
If you make an online booking through one of our websites, this reservation is handled through the online reservation system of HotelNetSolutions GmbH, Genthiner Str. 8, 10785 Berlin, Germany. All booking data you enter are transmitted in encrypted form. HotelNetSolutions GmbH is committed to handling your transmitted data in compliance with data protection regulations. It takes all organisational and technical measures to protect your data.
No data will be disclosed to third parties in this context. The data are used exclusively for processing the booking and for communication purposes.
Online booking via other websites
The Classik Hotel Collection gives interested parties the opportunity to book rooms and arrangements for the hotel via hotel reservation portals (third-party providers). If a user makes use of this possibility, the data entered in the input mask will be transmitted to us and stored to the extent allowed by the respective hotel reservation portals in accordance with their own data protection regulations. Data may include: first name, family name, e-mail address, telephone, address, number of travellers, estimated time of arrival, requests, payment data (credit card).
The provided data are transferred to our hotel software solution via a so-called channel manager. All received booking data are transmitted in encrypted form. HotelNetSolutions GmbH, Genthiner Str. 8, D-10785 Berlin, Germany has, as the provider of the channel manager, undertaken to handle the transmitted personal data in compliance with data protection regulations. It takes all organisational and technical measures to protect your data.
No data will not be disclosed to third parties in this context. The data are used exclusively for processing the booking and, if necessary, for communication purposes.
Former guests can leave a review of our hotel after check-out. We would therefore like to send you an e-mail within 14 days of your departure asking you to submit a hotel review. All reviews may be published anonymously. In case our hotel has not quite met your expectations, please let us get in touch with you.
These e-mails are sent out on our behalf by the service provider, CA Customer Alliance GmbH, Ullsteinstraße 8, 12109 Berlin. Our service provider is fully committed to handling the data you submit in accordance with data protection regulations. CA Customer Alliance GmbH takes all the organisational and technical measures needed to protect your data.
Should a former guest make use of this opportunity to submit an online review, the data belonging to them will be saved in the review mask. These data include: E-mail address and optional details such as first name, surname, language and more on the submitted review.
This data will not be passed on to third parties in this context. The data will be used exclusively for the purposes of publishing the review and for mediation in the case of poor reviews. The legal basis for the processing of your data is also our legitimate interest in data processing.
The purpose of the hotel review is to communicate and summarise the opinions of our hotel guests via our website, so that anyone interested can form their opinion on our performance and services. The review findings are also a great help to our internal quality management processes.
You may ask us to delete your published review at any time (right to be forgotten). For this purpose, we have set up the e-mail address email@example.com. Please let us know which review is yours.
Note | A cookie is a small text file that is stored by a website on your hard disk . Set cookies on your computer no harm and do not contain viruses .
The hotel group Classik Hotel Collection sets according to technical and organizational security measures . § 9 BDSG to protect your data managed by us against accidental or intentional manipulation, loss, destruction or against access by unauthorized persons. Our security measures are continuously improved in line with technological developments. Access is granted only to officers and to the special Privacy committed persons who are involved in the technical, administrative or editorial care of data.
Consent of the user
Right / Public Directory of Procedures
According to § 34 and § 6b BDSG you have the unconditional right to free information about your data stored by us and according to § 35 BDSG the right to delete or block impermissible data and the right to correct inaccurate data.
On request, we are happy to inform you in writing whether and which personal data we hold about you. Where possible, we will take appropriate steps to update your data stored with us at short notice or rectify . Apply in these cases directly to our hotel management.
The Federal Data Protection Act ( BDSG) stipulates in § 4g that data protection relevant information must be available to anyone in a suitable form. The particular hotel has provided in its public procedural directory corresponding information for reference.